We do not offer refunds or returns unless the product received has a manufacturing defect, damage, or another valid issue that is deemed acceptable upon review.

To be eligible for a refund, customers are required to record a continuous, unedited video while opening the package**. The video must clearly show the condition of the package and the product immediately upon opening.

If the video clearly demonstrates that the product was damaged or defective upon arrival, we will review the issue and, if approved, provide a refund for the affected item.